The Issue Details page contains the information being stored for each issue. Depending on your user rights, who the issue is is assigned to, and it's status, you may be able to update all, some or none of the fields on an issue. By default only administrators and the Assigned to user can update an issue, but that be be different in your RMTrack configuration.
Fields that are required are indicated by a red asterisk beside the field label. The required fields may change when the Resolution dropdown (bottom of page) is changed as different fields my be mandatory at different steps of the workflow.
Across the top of every Issue Details page are:
The unique issue identifier - this by be a simple number or a combination of project prefix and number depending on the Issue Numbering site option setting.
A Copy link - this will open a new issue page copying fields from the open issue to the new issue. Attachments, Subscribers, Related Items and Comment log type fields will NOT be copied.
A Subsrcibe/Unsubscribe link - clicking this link will subscribe/unsubscribe the user to this issues. This link may not appear if this site is not configured to allow Issue Subscriptions.
It is possible that additional page options may have been published in your site with other links. These can be configured using the custom Menu Entries feature.
Navigation
The Navigation controls allow the user to step forwardand backward through the issue list. The up arrow will return to the issue list or to the report if you arrived on the Issue Details from a report link.
Project Selector
All Issue Details pages will have a Project field, although depending on site options the name for projects may be different in your RMTrack site. There may only be one project defined in the site or users may only be assigned to a single project. If you have access to more than one project this field will be a dropdown.
NOTE: Changing the project may cause the Issue Details page to change, as each project can have a different data entry form associated with it using different issue fields.
Body of data entry form
Data entry forms are unique to each installation of RMTrack and even to each project within an installation. Depending on your user rights, who the issue is is assigned to, and it's status, you may be able to update all, some or none of the fields on an issue. By default only administrators and the Assigned to user can update an issue, but that be be different in your RMTrack configuration.
Drop downs (global values and dependant on another field)
Logged text (comments)
Fields that are required are indicated by a red asterisk beside the field label. The require fields may change when the Resolution dropdown (bottom of page) is changed because different fields my be mandatory at different steps of the workflow.
Right-side, issue related items
Attachments - Attached multiple files of any type to an issue
Subscribers - Users can subscribe to issues that of special interest to them
Related Items - Link to other Issues or to other URLs
All issues have a Resolution, an Assign to, and a Status dropdown that indicate where in the workflow process the issue is and who is responsible for it.
The possible values for these fields are determined by the workflow configuration. Users are only provided with choices that meet the workflow rules unless they have been granted Override Workflow privileges by an administrator.
