The Issue Details page contains the information being stored for each issue. Depending on your user rights, who the issue is assigned to, and it's status, you may be able to update all, some, or none of the fields on an issue. By default only administrators and the Assigned to user can update an issue, but that be be different in your RMTrack configuration.
Fields that are required are indicated by a red asterisk beside the field label. The required fields may change when the Resolution dropdown (bottom of page) is changed, as different fields my be mandatory at different steps of the workflow.
Across the top of every Issue Details page you will find:
The unique issue identifier - this may be a simple number, or a combination of project prefix and a number, depending on the Issue Numbering setting selected in Site Options.
A Copy link that will open a new issue page, copying fields from the open issue to the new issue. Attachments, Subscribers, Related Items and Comment log type fields will NOT be copied.
A Subsrcibe/Unsubscribe link that will subscribe, or unsubscribe, you to this issue. This link may not appear if this site is not configured to allow Issue Subscriptions.
It is possible that additional page options may have been configured in your site. These can be configured using the custom Menu Entries feature.
Navigation
The Navigation controls allow the user to step forwardand backward through the issues list. The up arrow will return to the issue list or to the report if you arrived on the Issue Details from a report link.
Project Selector
All Issue Details pages will contain a Project field, although depending on site options the name for projects may be different in your RMTrack site. There may only be one project defined in the site or users may only be assigned to a single project. If you have access to more than one project this field will be a dropdown.
NOTE: Changing the project may cause the Issue Details page to change, as each project can have a different data entry form associated with it and use different issue fields.
Body of data entry form
Data entry forms are unique to each installation of RMTrack, and even to each project within an installation. Depending on your user rights, who the issue is assigned to, and it's current status, you may be able to update all, some, or none of the fields on an issue. By default only administrators and the Assigned to user can update an issue, but that be be different in your RMTrack configuration.
Drop downs (global values and dependant on another field)
Logged text (comments)
Fields that are required are indicated by a red asterisk beside the field label. The required fields may change when the Resolution dropdown (bottom of page) is changed because different fields my be mandatory at different steps of the workflow.
Right-side, issue related items
For more information about each type of issue related item, see The contents of Issue Details below.
Workflow controls
All issues have a Resolution, an Assign to, and a Status dropdown that indicate where in the workflow process the issue is, and who is responsible for it.
The possible values for these fields are determined by the workflow configuration. Users are only provided with choices that meet the workflow rules unless they have been granted Override Workflow privileges by an administrator.
