The Outgoing E-Mail Log shows sent and failed e-mails as well as pending e-mails. By Default RMTrack deletes e-mail notifications from the log after 3 days for successfully sent e-mails and 30 days for failed e-mails.
NOTE: It is possible to change the retention period for the e-mail log. For assistance with this please contact support@rmtrack.com.
If an e-mail shows as STATUS of Failed in the list, click on the red ID # to display the failed delivery message from the e-mail server.
The columns can be resized and moved, clicking on the column heading will sort by that column.
Find Issue #
Enter an Issue # and click find to find any/all e-mail notifications for that issue #.
Show All button
After searching for a specific issue, use the Show All button to display all notifications.
Clear log
The log can be cleared using this button. The dropdown arrow allows a selection of:
Clear all entries
Clear all sent entries
Clear entries older than ...
Resend
You can resend e-mail notifications by selecting them and clicking the resend button. Multiple rows (notifications) can be selected by using Ctrl+click or Shift+click to select a range of rows.
