RMTrack is based on Microsoft Windows technology and requires one of the following MS Windows Servers to run the application:
Windows Server 2016
Windows Server 2008 R2
Windows Server 2012 R2
Windows Server 2008
Windows Server 2012
RMTrack supports both 32-bit (Win2008) and 64-bit operating systems
Memory: 512MB RAM
Hard disk: 60MB (for installation)
Application Server Prerequisites
RMTrack requires that both Microsoft .NET Framework 4.8 and Microsoft SQL Compact Edition 4.0 are installed. If either or both are missing a screen will be displayed informing you of the missing components and allowing you to automatically install the missing component.
For more information about these components or to download and install them yourself, please see:
RMTrack uses a Microsoft SQL Server database. Supported versions include:
SQL Server 2017
SQL Server 2016
SQL Server 2014
SQL Server 2012
SQL Server 2010
SQL Server 2008 (R2)
SQL EXPRESS (free version)
NOTE: RMTrack integrated backup and restore feature requires that xp_cmdshell be enabled on the SQL Server. For more information, please click here to read the Microsoft document:
Database size varies depending on use, setup and number of issues. Please contact support@rmtrack.com for assistance in calculating space requirements.
The database server does not need to be installed on the same server as the RMTrack application, but it must be connected via a network.
Browser Access
Different web browsers can be used to access the RMTrack Issue Tracking application. Current versions of Internet Explorer, Chrome, Firefox and Opera are supported.
E-Mail Server
RMTrack features an automatic e-mail notification service (outgoing e-mail) and the ability to monitor an e-mail address for issue creation (incoming e-mail).
Hosted installations have the choice of using the RMTrack mail server or their own, corporate e-mail server. Local installations must use your organization's e-mail server. The e-mail server must be addressable via domain name or IP address.
Outgoing e-mail server must support SMTP standards.
Incoming e-mail server must support POP3 or IMAP.
RMTrack incoming and outgoing e-mail supports both SSL and TLS modes.
